Privacy Policy

This Privacy Policy governs the manner in which Neos Products collects, uses, maintains and discloses information collected from users (hereafter “Users” or a “User”) of the websites (hereafter “Site”) owned by this company. This privacy policy applies to the Site and all products and services offered by Neos Products.

Personal information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Where appropriate, Users may be asked for name, email address, phone number, mobile number, mailing address, etc. Users may also visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal information
Non-personal information may also be collected whenever Users interact on our Site. This may include the browser name, the type of computer and technical information about Users, means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.

Like most interactive websites, our Site may use cookies to enable functionality and enhance User experience.

Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to customer support enquiries and customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Neos Products takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal Information
Use of collected personal information will include but not be limited to:

Personalising User experience
Improving customer service by using information provided by User to respond more efficiently to enquiries and support needs
Using feedback provided for improving Site, products and services
Using email addresses to send User information and updates pertaining to their orders. It may also be used to respond to inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, they may do so by contacting us via our Site. Collected non-personal information will be used internally for the purpose of monitoring website traffic and trends.
Data storage and protection
Our company takes all reasonable technical and organisational measures to protect the personal information it holds against loss, unauthorised access, use, modification or disclosure, and against other misuse. Personal information that is no longer required is destroyed or deleted in a secure manner.

Privacy policy updates
We reserve the right to make changes to this Privacy Policy at any time. We encourage you to regularly review this Privacy Policy to make sure you are aware of any changes and how your information may be used. This Privacy Policy was last updated 14th August 2014. By using this Site, you are deemed to have read and accepted this policy.

Contacting us
Neos Products welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means:
Call: 1300 570 282


We want to inform you that NEOS is still delivering to the UK since Brexit (free delivery to your Home address). 

Important notice: Before the delivery, you will be contacted by our forwarding agent to pay the custom charges (around 2% of total cost) and the English VAT.